I am writing this review to save others from the pain and frustration we are currently experiencing. We bought a used car yesterday. Although we did a test drive, it was completely dictated and controlled by the salesman, so we couldn't detect the issues with the car. The salesman, LEWIS OLIVIER, pressured us, and we felt rushed into making a decision. We trusted him, which turned out to be a huge mistake.
Now, I am convinced they knew the car was faulty, which is why they tried to offer us so many "advantages" to make the purchase. My husband drove the car from the dealership to Milton Keynes (approximately 60 miles), and he noticed a significant lack of power. The car struggled to exceed 50 miles per hour. Shortly after, it began making a strange noise, and visible smoke was emitting from under the hood.
We know our rights, and they should allow us to return the car, cancel the finance contract, and give us a refund. However, we are skeptical that they will do the right thing. We have tried to contact the dealership, but they are now referring us to after-sales, which is obviously closed on Sundays. They responded to our emails, stating that it will take four working days to get back to us. I have a feeling they are just trying to delay things until the 30-day period passes, leaving us with no choice but to keep the car.
We are a family of four, with two little children and another on the way, as I am pregnant. This situation is causing us significant distress and anxiety. I feel helpless, so I would greatly appreciate any help or valuable advice.
4 months ago
Big Motoring World has a
2.9
average rating
from
384
reviews
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