Well where do I start. Was promised they would repair my car, 1st booking received a call saying sorry we have no courtesy cars which I explained I needed as I also have a job to go to. 2nd booking once again got cancelled due to excuse of they have no insurance cover for courtesy car. 3rd booking , oh yes we have received authorisation to repair your car from your platinum warranty cover , bring your car in on Tues 27th and we will repair it that day. To then receive a call to say can't do it as the part we have in stock is faulty , so we will order a new 1 and do it tomorrow meaning 28th , to then once again get a phone call saying we can't fix your car due to us not having correct tools to do the job with , and that it was risky of them damaging other parts an if they did they expected me to pay for the damage they could have done...REALLY you break it you pay for it , but oh no instead they then contact my warranty company asking them to pay for a part that's not even broken just incase they did break it. WHY OH WHY would anyone pay for something or even repair something that's not broken. FRAUDSTERS is what they are. And then for the so called Manager KEVIN ROBERT SHAW to come out of his little den acting like he was 10 men , hands in his pockets to start with , throwing attitude out at us , coming across very RUDE, THREATENING & AGGRESSIVE , I don't think so mate, get ready for Motoring trading standards , finance company , FCA and ombudsman to contact your so called business. Also try telling you they are no longer part of The Car Shop but yet selling cars with Car Shop Reg plates on , giving you numbers to ring for the Car Shop , but Shock no answer. I will not drop this here I will and am taking further action. PLEASE DONT LET THESE FRAUDSTERS FOOL YOU INTO BUYING A CAR FROM THEM.