I purchased a vehicle on 17.08.24. On the 22.08.24 it broke down. The vehicle was covered by a 3 month warranty through Big Motoring Warranty (Big MW) They arranged a tow truck and asked me to take it to my local garage. I took the car to the only garage which accepted warranty work and had immediate availability to look at the car. The garage confirmed that the car needed a starter motor. BigMW offered to pay 40% of the total cost and said I should pay the rest myself. How can I be expected to pay out hundreds of pounds on repairing a car that I have owed for 5 days. They argued that the part can be bought on Europarts for a ridiculously cheap sum. I have investigated this fact and it is totally untrue. The cheapest part on Europarts was more than double the value they offered. I called and emailed their after sales team, who replied with an automated email saying I would hear from them in 5 working days. After 5 days and no response, I called again and the case was 'escalated' but still no response. Even their 200 point check is questionable. I was told upon leaving that the pressure on the tyres and just been checked as I left with the vehicle. On the way home the pressure light came up. I drove straight to Kwikfit for a tyre check and was told the tyres had been pumped up to 45psi, when they should be at 32psi!! I have owed the car now for a total of 16 days and it has only worked for 4 days! I have written to Big Motoring World again and stated that I want to reject the car under the Consumer Act 2015 and receive a full refund or I will have to consider issuing a claim in the small claims court. Still no response. Absolutely diabolical after sales service. Will never use this company again! If I could give them no stars - it would still be too many! They try to get you to fill in their online review before you have leave the showroom. This can be the only way I can imagine they have the current review figures they do, as issues are highlighted after you leave and they don't care about resolving them as they already have your review! Steer clear!