I bought a Toyota CHR from Enfield Branch. The tyre pressure indicator appeared on the dash board when I was driving the car from back home from BMW. Even after inflating the tyres the indicator did not go off. When I contacted BMW they wanted me to take the car to the nearest Halfords or Quick fit for a diagnostic test. Both Halfords and Quick fit did not want to do any thing with BMW. When I contacted BMW I was given a list of garages to contact. Only one mobile mechanic agreed to come and diagnose the problem . The others simply refused to do any thing with BMW. The mechanic said that the tyre pressure sensors have been damaged by BMW when they changed the tyres. It took more than 2 weeks for him to get payment for his diagnostic test from BMW and even then they did not pay him his full invoice . He has sent a estimate for the repair and BMW is not willing to pay the full amount. He is refusing to carry out the repair. I have been trying to get the car repaired by BMW for the last 4 weeks without any successes. The BMW does not respond to my emails and when we went to Enfield branch they s said that is a sales branch not dealing with after sales. I bought the car when I was about to start a new job in the NHS. My job involves visiting patients in their homes. The car has given me lat of stress in addition to settling down in my new job. BMW has the worst customer care of the organisations i have dealt with in my life. I would not even recommend even my worst enemy to go to BMW. The sweet talk they give disappears as soon as they collect the money . If there is a problem with the car they treat you as their enemy.
3 months ago
Big Motoring World has a
2.9
average rating
from
384
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