I recently purchased a £30k car from Big Motoring World, and my experience has been a nightmare. When we first inspected the vehicle, the powered boot wouldn’t open properly. The sales rep fiddled with it, got it to work, and assured us it was working fine so we went ahead with the purchase. After all, we were also offered a warranty that seemed to cover any future issues, with no labour limit—perfect, right? We specifically asked about labour costs, knowing that BMW garages can be expensive. The salesman assured us the warranty would cover BMW dealership rates, as only they have the proper tools for the car’s complex electronics. Feeling confident, we bought the warranty too, thinking we were protected. The problems began as soon as we got home. Missing driver’s mat: Under the paper footwell covers, we discovered the driver's mat was completely missing. The cost to replace it with a matching BMW mat? £90. Boot still faulty: The boot continued to malfunction. We took the car to BMW for a software recall and asked them to inspect the boot. They confirmed it appeared to be an alignment issue—potentially the result of a prior impact but would need investigation. This was alarming, but it got worse: BMW also pointed out the rear bumper had been resprayed, suggesting the car had likely been involved in an accident Feeling misled and sold a damaged vehicle, I contacted Big Motoring World. I was told that: The warranty wouldn’t cover BMW repair costs, despite what I was told. I was advised to take the car to Kwik Fit or Halfords instead—local independents, not the BMW dealership we were assured was covered. My complaint was "logged," and someone would get back to me in a week or so. That’s right. After spending £30k on a car that appears to have been in an accident and sold under false pretenses, they’ve brushed me off to wait in line for more than a wee to 'hear back' To anyone considering Big Motoring World: don’t. They sold me a car with hidden accident damage. Misled me about the warranty coverage. Showed no urgency or care in resolving my complaint. You’re better off buying from a local garage that will actually speak to you after the sale rather than leaving you stuck in a long queue of complaints. Don't make the same mistake I did. Avoid Big Motoring World