Part 1 from trustpilot after my 1st issue: Found that all the under trays were not replaced after big assist carried out some work on the car, spent over a month and numberous visits to locations in Peterborough to try and sort it out. Turns out a tyre should have also been changed but it wasn’t and the incorrect one is still fitted. Official complaint made but they don’t seem to care. I’ve had so little faith in bigmotoringworld I’ve had the car independently inspected to check to see if anything else is missing, and that the work was carried out correctly. As for being called big assist, that should be changed to no assist. Having to spend weeks and months trying to resolve their error, no one cares at this company. All the things they advertise in branch and on their website are lies as all they want is your money and then nothing else to do with you. Who wants to be having to constantly email a company if you have a problem with a car that needs to be rectified quickly. Part 2 copied from trustpilot, following my second problem, a catastrophic engine failure: I regret the moment I walked through the doors of this place. What a terrible company to deal with once things go wrong. If you like hassle, stress and having to get solicitors involved then go ahead and buy an ex lease car from this place. After just over 4000 miles the engine ceased and despite purchasing a 3 year extended warranty they said I that I wasn’t covered. Boy has it been a battle to get the car hopefully sorted (almost 4 months), but having to get a solicitor involved to get to this stage is a joke. They force customers to make a review on here before they drive off, of course you’re happy then but if and when the car goes wrong, well expect to be left to sort it yourself. Do yourself a favour and go elsewhere. Do not buy a car from Bigmotoringworld!