It is the worst customer experience I've ever had. Firstly, be prepared to wait and wait for many hours, to be forgotten about and to have to remind the receptionist that you're waiting. It doesn't matter if you've booked an appointment at a specific time, you'll still have to wait a long time before you're seen to. And it's clear to see why, the showroom is hugely understaffed to deal with the volume of customers they receive. The staff all look exhausted. One salesperson told me he started work at 8am, and it was nearly 9pm at the time. Also be prepared to be told that you can't take your car and need to come back the next day if the purchase happens after 6pm. They didn't make that clear at all until we were committing to buy. Not an insignificant detail when you live 50 miles away and will be soon losing your old car. Most importantly, do not trust their handover team. When they take you into their office and ask you to sign the paperwork, say not until I take one more look at the car. Take the paperwork with you and for every checkbox make sure it is actually true. Do not take their word for it! I purchased an EV from them, and when I inspected it there was a Type 2 cable in the boot, which the salesperson ensured me would come with the car, along with everything else in the car at that time. So it was a huge shock when I got the car home, went to plug it in and discovered that the cable was nowhere to be found. That cable must have been taken out of the car between my inspection of it and the handover the following day, and not put back in. But because I had already signed the paperwork inside the handover team's office, they are claiming that the cable was in the car at handover. So basically they've conned me out of an expensive cable that will cost me at least £140 to replace, and are implying that I'm lying about it to add insult to injury. It's also terribly disconcerting because if they didn't genuinely check that for us, what else is ticked on that sheet which they didn't actually bother to check? Their aftersales team are completely unhelpful. If you call you'll just find yourself ping-ponged between different departments and eventually they'll just hang up on you. If you email them they'll perform an investigation that consists of them showing you the paperwork you signed and then saying they can't assist you further. I will never step foot in that place again, and I strongly encourage anyone thinking of buying a car there to think again and look elsewhere. They are not worth your time and they don't deserve your money.