If I could give 0 stars , I would! We called on Friday 13/09 to reserve a car, and made an appointment to come and see it. They advised we could collect the same day. To mention that we came from 3h distance one way with 2 kids as well. We got there tested the car but when it came to collect they said they are too busy and can’t finalize the sale. We have advised both the sale agent and the finance assistant that we have arranged our own finance and we need the bank account for the finance. They then re-booked us for Sunday to finish all paperwork even though they KNEW we have our own finance. On Sunday we drove again another 3 hours only to be told that we can’t collect the car due to the fact that they can’t see their bank statements at the weekend and can’t confirm that the payment was made! And now we have to come a third time to actually collect our car! That it’s 18 hours spent driving and on fuel costs for their incompetence.