Ok £19500 bmw 1 series 31000miles on clock. Sales and site at Peterborough were good felt at ease and pleased with the car drove up from Somerset and was impressed. On the journey home on a Saturday evening the engine light comes on and the instrument cluster needles fail this making reading the speed impossible. No answer on the big assist app or on the telephone number Phones on the Monday and get told to take it to a local garage for diagnostic Couldn’t get it in a garage until the Thursday after so it’s first 2 weeks it was parked up. A sensor needs replacing and the dash cluster Quotes obtained and submitted. Out of the blue 2 weeks later an email instructed me to take car to a garage at 8am on the Monday. Fine I do so thinking all is well. On the Wednesday at 5pm the garage phones saying what is happening……. Thursday week 5 now, I take the day off work having not had a car again for the week collect the instrument cluster drive an hour to a company that can mend it sit and wait and drive it back to the garage. The garage refits it and calls me to collect I did this all of my own back or I would still have no car. My solution was cheaper and quicker and got me back on the road. They paid for the repair and labour only. There was no communication between big assist and the garage or myself emails ignored calls not returned I’m still waiting for the sensor to be fixed. After sales is abysmal to non existent which totally lets you down a great shame. Nobody seems to understand that a car to some is a lifeline and you can’t be without it. I understand things may not be perfect with a used car but come on look after your customers