Title: My Nightmare Experience with Big Motoring World and Big Assist Warranty – Legal Action Seems the Only Way I wanted to share my frustrating and ongoing nightmare with Big Motoring World after purchasing a car from them in February 2024. Despite their promises, I’ve been dealing with endless issues regarding both the car and their abysmal customer service. Key Issues: • Car Purchase: I bought the car in February 2024, assured by a “200-point check” and a warranty that covered claims up to the value of the car (£12,500). • August 2024: I noticed an oil coolant leak and took it to Peugeot, who diagnosed a complete engine failure due to coolant mixing with oil. The repair estimate came to £10,000. • Warranty Problems: Big Assist Warranty only covers £75 in labour, but Peugeot charges £175. Although they said I could claim up to the value of the car, they refuse to cover the £10k repair, and no other mechanic is able to do the job. • Big Assist Warranty Hold Times: Whenever I contact Big Assist Warranty, I’m on hold for an average of 40 minutes, only to be told the same thing over and over. Their labour rate is far below what any garage charges, making the warranty practically useless for this situation. • 17th September 2024: I went in person to the Enfield branch and explained the situation to the aftersales staff. They promised to call me the next day with an update, but a week later, there’s still been no response despite me calling every day and being told someone will get back to me. • No Progress for Two Months: It’s now been nearly two months. I’m stuck with a broken car that I’m still paying for, no courtesy car, and no clear answers from Big Motoring World or Big Assist Warranty. It seems like they’re trying to drag this out. Consumer Rights Act 2015: Under the Consumer Rights Act 2015, any fault that appears in a vehicle within the first six months of purchase is assumed to have been present at the time of sale. It’s up to the dealer to prove otherwise. I’m entitled to a repair, replacement, or refund if the vehicle is faulty, which is clearly the case here. In my situation, I purchased the car in February 2024, and the engine failure occurred in August 2024, well within the six-month period. According to the law, Big Motoring World should be responsible for covering the repairs, yet they are refusing to do so adequately, leaving me stuck with a car that doesn’t work. If the repair or replacement is unsuccessful, I have the right to reject the car and request a full refund. After doing some research online, I’ve come across many similar stories of people dealing with these same tactics—delays, lowball offers on repairs, and a lack of communication. It looks like the only way to make progress with these people is to take legal action. I’ve also filed a complaint with Motonovo, my finance company, but I’m still waiting for a representative to be assigned, which could take up to 56 days. I’m seriously considering going down the small claims court route if things don’t improve. Has anyone else had a similar experience with Big Motoring World or Big Assist Warranty? Any advice on how to move forward would be really helpful.