Avoid at all cost! Sales at Wimbledon are wonderful (of course they are!), but aftersales - forget it. Car hadn't been cleaned properly when we picked it up and the seats were wet from the GardX! Had problems with the car within half an hour of driving it away - overheating then the following day the EML light came on. Trying to get through to anyone for help was a nightmare. Eventually managed to get their service team at Wimbledon to look at it to be told it was a faulty oxygen sensor which they replaced. Day after we get the car back the EML light came on again. Had enough by then so requested to reject the vehicle as we were within the 30 days. They eventually collected the car to car out further tests and found that there was a fault with the coolant system after all! Tried to get us to have it repaired and returned to as but told them we still wanted to reject the car. All in all it took two months to reject the car and refund the money. In that time we had to hire a car so I could get to work. Did ask if they would reimburse the hire car charges but got told they didn't have to under the consumer rights act of 2015. What about good will to a dissatisfied customer? Obviously not if it'll cost the company money! Would never ever go to this company again. Warranty was a joke and as for their 200 point check - no idea what it is they actually do check!
2 months ago
Big Motoring World has a
2.9
average rating
from
384
reviews
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