AVOID AVOID AVOID - updated 13/12/24 Please think really hard before buying from Big Motoring World. You think you are getting a good deal but in reality the money you saved you will need to spend to fix the issues, In my opinion there is no 200 point check. I bought my car in Oct, since I have been caught out before when buying a used car I took it to my local garage to check everything was ok, there findings was one wheel had so many weights on it to balance it and it was worn unevenly, one tyre was buckled and the car the antifreeze was below the level it should be. The car shook at 70 mph. Since the issues with the tyres classed my car as dangerous to drive I got the repairs done ASAP. After being advised by sales these would be covered under the warranty. After waiting nearly 4 weeks of Big Motoring World investigating they have advised that I will not be reimbursed the £500 it has cost me to repair the car, as I have had the work done already, nice to see mine and my family’s safety is there priority. Surely a buckled wheel would show on a 200 point check! There is also an issue with the hybrid battery not charging to full. Luckly I have not had any repairs done to this yet as it need to be done via VW. There is also re-calls from VW that need doing, again should this not have been checked, this would have shown on the ECU on the “200” point check. So do yourself a favour and spend that little bit more on a reputable dealer (if there are any) and not one that just sells unfit cars and no concern for customer safety. In reposnse to the reply... Again basically stating saftey is not important. I had the work done ASAP, it has taken you 4 weeks to respond, how long should I have been driving the car around putting myself and other drivers at risk till you authoirsed the repair. UPDATE 13/12/24 This is the reponse from there Aftersales manager. Dear Miss Blockley, Thank you for your patience while we’ve been investigating your complaint. I am writing to let you know that I have completed my investigations and review of your complaint and I am sorry this is not the outcome you had hoped for, please see below for further information as to how we have reached this outcome. This email is our final response in relation to your complaint. Your complaint You have expressed dissatisfaction with the outcome of your claim and requested that we financially assist you with the repairs you have had carried out. My findings I would like to apologise for the delay in reaching out to you, I can confirm that I have reviewed all the information alongside the previous correspondence that has been held. I can confirm that we would not look to uphold your request for financial assistance towards the repairs that have been carried out. As advised by my colleague we do advise to not have any repairs carried out prior to our authorisation, this is applicable as per the terms and conditions of the Warranty Policy. Upon the terms and conditions, it does state that no repairs should be commenced without the authorisation of Big Assist Protection. Alongside this, the repairs that have been carried out are classed as wear and tear components which we would not look ti provide assistance towards as the general maintenance of the vehicle is to be upheld by yourself. I therefore apologise as we would not look to uphold your request. I appreciate that you have raised concerns about your vehicle breaks being rusty alongside concerns with the vehicle's hybrid battery. So I can advise upon the next following steps, please can you advise on the concerns you are experiencing with both these components? Next steps Please note that this letter constitutes our Final Response on the matter. Kind Regards Farhaan Khan Senior Customer Support Advisor