I went with my son to buy a Mercedes last month. The front near side tyre deflated whilst we were on the motorway home. This company dragged their feet and initially claimed it was nothing to do with them. After being recovered, the tyre was inflated and held pressure. The problem turned out to be a wobbly valve core which had been snapped off. On the test drive their were no tyre valves on the car. However, whilst being valeted one appeared - covering the valve. The fitting of the valve cap on a defective wobbly core caused the tyre to deflate. Although we were not injured, it could have been a very nasty accident, which could have been prevented if the much vaunted 200 point check had been done correctly. It didn't appear to have picked up a number of other faults, which we discovered the day after. I expect the company to point out that they have a signature that the car was fine. It does make me smile, because any buyer would have to repeat the 200 point check to be satisfied. In fairness, they did stump up for a new tyre and valve, but their customer service seems to end the moment you leave the premises. They are truly awful people to deal with. I bought a car from here when they were the Car Shop, but standards seem to have fallen a long, long way. My son and I have bought many cars, but would never buy another here. We too had the best part of three hours to complete a purchase, which was so bad we considered just leaving. A dreadful system from start to finish. No prices on the cars and almost impossible to just go there and browse cars. Next stop - Trading Standards.