Please note we are not complainers. I have ordered vitamins from you for several years and had them sucessfuly sent to my home in Portugal where we live for most of the year. I made two orders from your company: One in the spring of this year and the other last month. I had issues with both orders that caused me concern and bother. My wife and I decided we would look for an alternative supplier for our next order. But since you ask here are some issues you should look into: (1) You changed your website, it is awkward! Also you do not tell customers that the price shown is vat inclusive because the way you issue the end invoice is to make a total that is vat exclusive (confusing). Items list but wont go into the shopping cart and the customer is not told that it is not in stock we are left to find that out later. I had a problem in paying by Visa because Visa have new Authentication checks that I did not have at hand when placing my order (no fault to you) So I called your office on Skype. Your operator took my order and I paid by PayPal. Another mistake that caused more problems when your operator charged wrong amounts to this account that had to be credited back. Also PayPal converted my £ purchases to CHF which by Swiss bank then converted to € the currency of my credit card charging conversion fees each time. Again not your problem directly but I'm sure you see how is was for me. For the 1st time ever delivery of my order to Portugal was a complete mess resulting in me having to make phone calls to the UK overseas division of your chosen carrier and to your office. Lets not dwell on this! Here is a usefull piece of advice for your company when sending parcels overseas. Get a list of local drop-off-points from your carrier for the country concerned, then give this info to your customer. The customer then collects from the D.O.P. at their leisure. Why do you have two names? "Big Vites" "Trade Vits" customers won't understand this. I have sorted out the Visa issue and I no longer use PayPay. Now its your turn to sort out BigVits. Sincerely, John Rennie (Portugal).