Do not use this company. I have had months of one terrible experience after another. I emailed their customer support in september to order some bikes. I emailed to request if they actually held the stock that was showing on their website. Their response was that the website was correct and the bikes were in stock. I then ordered three expensive bikes as they showed in stock. I then received an email to say that actually the bikes were not in stock and there is a three month wait. I accepted that. The three month wait then turns into a four month wait. I accepted that. Then I receive an email cancellating the order citiing Brexit as the reason. I am able to provide a different shipping address in the EU but this wasnt an option that bike-discount.de would accept. I could arrange my own shipping, not an option bike-discount.de would accept, blaming our government for the issue. "We are sorry for the inconvenience, but please do not blame us. We will also loose a lot of money because of all this. If you government had done anything in time we would have been able to adapt but now just a week left and still everything is totally unclear." - Their own words. I would suggest, this order has actually been cancelled because they have been unable to get stock and brexit feels like an appropriate excuse. The bikes are not due with March so there is plenty of time to see what the latest talks uncover. This has left me 3 months down the line without any bikes. Shockingly bad. Stay clear of these guys.