I try to refrain from giving reviews with low ratings, but Bike Discount DE really need to step up. While their pricing is fine, woe betide anyone needing customer support. They ignore you. I've had goods arrive missing, damaged, etc from their shipping department doing worse than a toddler with duct tape. They try and shift blame to the shipper when it is the terrible packaging etc BD use. I get similar products from their competitors and they have a professional shipping department, not one run by amateurs. Try placing low rating reviews in TrustPilot and they block them; likewise for the products they sell. It explains why TrustPilot [who really need a rocket under them for allowing this self policing rort to continue] gives Bike Discount a good star rating; it's easy if BD act as a gatekeeper to poor rating reviews. So, only use BD if you can be assured you're happy to have missing products or damaged products arrive. I can only wonder how poor their service will be with warranties. I'm giving them a wide berth until they have a massive culture change and I recommend others do so too.