BikeBerry is by far my favorite place to go for everything I need for my bike or my motor. The customer service is very highly appreciated, I get the most help from Freddie, every time I choose to do Live chat. I can see he cares about the customers and will go above and beyond to solve ANY issue. From video links and and questions to break down every problem. I just had a problem with my motor, with it not turning over. I spoke with Freddie through live chat, and he guided me to troubleshoot everything and explained in detail on how to check for a solution. thanks bikeberry for being a part in the motorized bicycle community and you will always place a big roll in my heart!