I was planning a trip to the UK and decided I would buy a new snooker cue. I searched the web and after price shopping and reading reviews on a few places I decided to go with Billiards Boutique and contacted Pete. Pete was so helpful from day one. After months of waiting and several emails to Pete ( sorry Pete, I know I drove you crazy lol ) I arrived to pick up my order of 2 cues, cases, extensions etc and all was in tact as promised. Rebecca who looks after Pete's business in the UK was just as helpful. Pete and Rebecca provided the absolute best customer service I have experienced in like forever. I would without hesitation recommend Pete/Rebecca and Billiards Boutique for your next purchase, you will not be disappointed! Dan