Terrible experience. It would be faster to learn how to make your own guitar and then build it from scratch, than find service in this store. Arrived at 3:45pm (closes at 5) there was 3 people serving in the whole shop. All attending customers. As for the sales guys who served me, for his sake let’s hope it was his first day as he spent 10 mins “out the back” looking for my click and collect and couldn’t find a guitar.. 10 mins later 8 staff walk out drinking coffee. Who has a break with 1 hour untill closing? 10 mins goes by before one decides to ask “you ok mate?” Not can I help you? Eventually I explain I had a click and collet order that by the look on the sales guys face must have said weapons grade plutonium as he “had to speak to the manager” 15 mins after that the manager decides it’s important enough for him to attend to. And try’s to explain that my order is strange. Who would have thought I would order a guitar from a guitar shop? He tells me it will take him a couple of mins to sort out. 10 mins later he returns with a guitar in a case and goes here you go. Makes a crappy joke. Then tells me to “enjoy.” As if after all of their incompetence I would leave without checking the guitar. Finally I had a guitar in my hands after an hour. Suffice to say that if this was the last guitar shop in Melbourne I would give up playing rather then darken their doorway again. I makes me feel sick that a company who employs these guys gets to keep the margin they made on a already overpriced guitar. If I spent $200 maybe I could expect service that bad but $2k. I got ripped..