the experience i have had with Billy Hyde has put me, and everyone else i know who is musical, off shopping from them again. the guy who served me at the front desk (Adelaide) early January was extremely rude and unhelpful so much so that I walked out and opted for a cheaper product from the online store. the online store was even worse to deal with. meant to ship in 24 hours and waited over a week for my order to be confirmed and several more days for it to be dispatched to only receive it on the 31st (ordered on the 13th). i attempted multiple times to contact the online store and couldn’t get through (and the Melbourne store was extremely unhelpful). the only reason there is a star is for the team member in the Adelaide drum department who made an effort to contact the online department for me. he was excellent and got back the next morning however the parcel was delivered a week after he estimated it would arrive. really disappointed