Hi, i am actually going through a very bad customer experience with bimba y lola online service. i bought online 2 items that were delivered in a decent time to Germany. However one of the items, a pair of boots, lost the boot strap as soon as i tried to put it on. I have contacted the customer service on 5th March and notified about the faulty item, send a pic and they accepted it as a faulty item (as obviously not within quality standards). Their policy however, is that they contact DHL and then someone from DHL should come at my home to collect the item. It is 26th of March and after many calls with Bimba y Lola still no one from DHL contacted me. I am sure this is not a DHL problem because in Germany DHL provides excellent service, so I would say it is a Bimba y Lola problem. The other item i was returning because of the lack of trust and had to pay for the return on my own (20 eur). Although according to the tracking number it has arrived to their warehouse 5 days ago, I didnt get any notification from bimba yet... Could this be a strategy to keep the money of the customer as long as possible? Not sure, but either way it has been a really bad and annoying journey for me. It is very likely that i will not order from them online ever again.