Fast fashion brand masquerading as a luxury retailer. I spent £135 on a pair of jeans which arrived with a large and obvious stain on them. I submitted a form on their website requesting a return. After 3 days of no reply I reached out via Instagram and someone replied saying their colleagues would be in touch. I repeated that process twice more and finally after 7 full days they replied to say that their "Quality Department" had determined that the large and obvious stain could not be considered "a manufacturing defect or issue with product quality". As such "with regret" they could not offer me a solution. Having sent photos, clearly demonstrating the extremely obvious damage, I am absolutely astonished by this response. This is illegal under the Consumer Rights Act 2015 but, of course, I am unlikely to take them to court and it seems this company is well aware of that and willing to take advantage of the same. Unbelievable. Avoid at all costs. I will certainly never be purchasing or wearing anything from Bimba Y Lola again and will be actively discouraging my friends from doing so, too. I feel as though I have been scammed and, again, am totally shocked at this type of approach and response from a supposed "high end", luxury brand.