Worst customer care I've ever experienced. I bought some boots for £158 (reduced from £220) that had a clear fault in their design. Exchanged them for a new pair in a store and after wearing them for one day the EXACT same problem arose. 2 months later, they were still refusing to give me a refund. I recommend anyone in this situation to read up on their consumer rights and give it to them clearly. I live in the UK and told them in an email what my consumer rights are under the Consumer Rights Act of 2015 and what their trader obligations are and why. This seemed to scare them into giving me a refund eventually.