I called on a Sunday to place an order. I was advised it was best to place my order online as it would then be addressed and filled Monday morning. The website said I would be notified right away if an item was not in stock, to see if I wanted to delay delivery of the overall order to wait for the out of stock item. I also checked on line and every item I ordered was showing as in stock on the website. My order was not filled until Friday, after I called to ask about the status of the order, having not received any shipping info. The order was waiting on one part. I was not notified. Very disappointing as my sailboat launch was delayed unnecessarily while waiting for the bottom paint. Very frustrating. I think customers count on reliably of service more than price differential or shipping costs. That should be your priority. On the positive side, on realizing the error, you did ship the goods high priority, at no extra cost to me. Thank you for doing that.