I recently made an order, and one item was the wrong size STAINLESS steel thru-hull. I immediately emailed the Binnacle and let them know about the error and asked if they could please change it to the correct size. They immediately emailed me back and said they would change the order to the correct size thru-hull (which I thought was impressive because this was on a Sunday) but referred to a BRONZE thru-Hull rather that the stainless steel one. I immediately emailed the person back informing them of the error, but received no reply. When the order came, I saw they had still sent the branded thru-Hull. It is too much hassle to send back the $30 thru-Hull so I just kept it and put it on my boat for a spare. I ordered the correct thru-Hull from another supplier, afraid that I would get sent the wrong one again if I re-ordered it. Although it was initially my error, the end result was disappointing. Usually I am very impressed with the Binnacle’s service and shipping; this experience was not as impressive as usual and therefore disappointing. Small tweaks could improve this process, namely better conscientiousness with following up on email conversations.