Delivery was delayed. Then my wristband worked intermittently, and the support tool was very slow. The individuals were always friendly, I don’t blame them, I think Biostrap must need a larger staff or a better system. In a month, I had 4-5 tickets open. I also purchased the sleep and meditation labs, but had to contact Biostrap myself about gaining access. After gaining access, there were no instructions about where in the app to locate them, or how to use them in advance, and their location was not intuitive. I never got to use either, as it took so long to gain access and then my armband quit functioning properly shortly thereafter. Ultimately, I chose to return my set for a refund. I loved the depth of data when I did have access to it, loved the clip-on activity tracker, and loved that it could be used on airplane mode. I would love to try Biostrap later on as it works out the kinks in its customer-facing communication!