I had a terrible experience with this website. I have placed an order with BIOVEA in May. At the time, their website stated the delivery time was between 6-8 working days and no possible delays were mentioned. I tried to contact them and they told me there were some delays but they did not mention the package will only arrive 4 months later. I was on holiday at the time they attempted to deliver the package and honestly didn’t even need it anymore so I contacted them and asked for a refund ( in October). They replied and said they will refund the money as soon as the package gets back to them. It’s December now and still no refund so I contacted them again. Apparently, it’s too late for them to refund my money (?) and I sure as hell don’t need any BIOVEA credit (don’t need to order anymore products that will most probably never arrive anyways). Beware delivery takes up to 5 months and they will never refund you. They will just postpone your case long enough until they can’t effect the refund anyway and just offer you store credit. Stay away from them, it’s definitely a scam!