Possibly the worst customer service I've come across. Very handily will blame everybody but themselves for a package not arriving safely. Royal Mail insist the product never hit their depots and the Courier says the tracking data Biovea provided doesn't exist. Customer Services, while fast to respond, continually send the same copy paste response blaming the courier and insisting they are not responsible once it crosses the border. I'm inclined to believe the other two parties and don't actually think my product ever existed....with Biovea swallowing my money. I don't expect a refund from these people despite the order not being a cheap one. All this after the product taking a full 2 months to 'arrive' in Britain, despite apparently being dispatched from Britain. I thought the US is meant to be known for good, efficient service? As every time I order from an American company I seem to get the same lack of responsibility. Either way, I'll be avoiding this company and recommend others ordering from outside of the US to do the same.