AVOID
No import license, bad customer service...
My experience with Biovea in Sweden is awful. They do not have an import license for many of their products so they get stopped at Customs.
They are well aware of this as I know other people who have had this issue before, yet they actively choose to keep dispatching these products, knowing the customer will never receive them.
Payment is made upfront and their customer service refuse to issue a refund of the order on your credit card and instead insist on Biovea credit.
My advice: know your rights and do not buy from them. Totally not recommende
Update from 28th May: customer service sends an email and still refuses to refund the money on my credit card. I consider this issue to be unresolved until a refund has been issued.
Again, advise against buying on this website. They send products which they know they cannot export to the destination country and then refuse to pay back. Very dodgy, really.
Update 29th May: complete silence from Biovea. Had to file a complaint at Konsument Verket (Swedish Consumer Agency) since they are being dodgy and refusing a refund.
4 years ago
Biovea has a
4.1
average rating
from
1,368
reviews
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