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Phoenix
I ordered a couple of times with this company and although it took a long time to arrive I was happy with the products. So due to the time it takes on my 3rd order with them I decided to stock up so on the 9th of May I spent £429.01 on an order with them and it's been a nightmare as I received a box from them yet over half the stuff wasn't even in the box, then about a week or so later I received 2 bottles of my order in a package blimey talk about all over the place.. On the tracking it shows they split the package up which is ridiculous and the 2nd package is showing that it's not even left the US yet and I sent them an email on 27th May and got an automated reply that they aim to get back to their customer's within 48hrs... It's now the 2nd of June! I'm not impressed at all this order is all over the place and their customer service is shockingly bad! They don't care about customers, only taken money. £429.01 is alot to spend on an order and get such a poor service! So as a result they have lost a good customer that would have ordered regularly! So now I have to find a new supplier as this is just not good enough! I will be requesting a refund for the things that haven't arrived and also reporting them! Beware of this company as they are quick to take your money, yet it's potlock if you actually receive your items or not! I only wish I had read the reviews on here and trust pilot 1st as then I would have stayed clear. How can a business even expect to continue with such bad reviews and letting down customers! Customers are what allows your business to survive so I suggest taken a good look at how you do business and how you treat your customers after taken their money! This company deserves to be investigated!
4 years ago
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Biovea has a 4.1 average rating from 1,368 reviews

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