BIOVEA is US-based and there are essential delays due to COVID. The problem is that BIOVEA knows that there would be essential delays and they run business in dishonest manner pretending that they are Australian based. They deceive people absolutely deliberately: they have /au in web address, they put Australian flag on the page, they charge in $AUD and they promise delivery on 6-9 days. They do not have any mentioning about US in section “About us”. Placing an order a customer is convinced that s/he is dealing with Australian based company. Judging by the responses hundreds of people have been deceived. Website of BIOVEA is customised to every separate country and for every country the story is the same. For example, there are reviews from UK and the customers stating that while placing orders, they were sure that BIOVEA is UK-based. Further customer service refers to delays due to COVID. They promise refund in 75(!) days minus postage expenses. They state that they do not hide information that that they are US based. Liars. Keep away from them, delivery can take months and months nowadays. They run business in dishonest manner and it would be good, if frustrated customers would appeal to ACCC to stop activity of BIOVEA in Australia.