I flew into Birmingham Airport via Jet 2 which was a good journey and very pleasant crew members made it memorable. I actually feel very disappointed on arrival at Birmingham Airport simply because staff members are miserable and at times extremely rude towards under valued passengers. Customs staff on arrival are very unhelpful with long extended unwanted queues. May I suggest you act as a mystery passenger via Barcelona Airport who are a great breath of fresh air. Escalators that work and very clean areas admired by all and friendly staff members who enjoy their jobs. Also Border Control staff need to be more welcoming and polite. Lifts are very dirty looking and I felt sorry for struggling disabled travellers. Birmingham is supposed to be the second city , Not at all in my eyes. Sorry for having to be honest. Let's hope someone reads my carefully chosen but honest words.