1st they're not going to listen to you I'm taking make a payment. Spend the next 3 days sending them stuff and when you're frustrated and you say cancel everything Then they want to talk to you that was my experience. I needed about 5000 C d's made but I only decided to do 500 thank God I got my money back. I chose down because I I found a review that was saying they did a good job but that wasn't a case. So don't hire them based on a review. I sent them the money and the file and then when they said they can't find the file I said send me back to money. It's the worst experience of my life and I'm on my ninth album.