I had to confront M E R S E Y H I P**C O M about the issue and who should be in charge of releasing my money.Be wary of this firm because they stand to gain if you lose. The account manager I had a problem with made me sell and stated he would bear the blame if I lost. After causing me to lose all of my money, he vanished. In addition to refusing to listen to the recorded call, the corporation violated my rights by blocking my email, which prevented me from contacting them. When you lose everything, they block you as if you never existed. They also keep destroying your account by making swaps without alerting you.