I waited for them to transfer my BTC from bitfinex wallet to my Cashapp BTC wallet for weeks to no avail. Felt like I was getting scammed, the service team never responded. All I was asking for was to have my BTC unfrozen so I could withdraw, and why my BTC was frozen in the first place but they shut me out. A colleague told me about Fastfundsrecovery.net and how they helped his cousin in a similar predicament and they helped him retrieve his money, I contacted them and they helped me retrieve my money from this scam organization. Their email is [Fastfundsrecovery{@}protonmail{.}com]. stay safe guys.