The coasters arrived 15/12, I can accept that they are a day later than promised at this time of the year and judging by all of the customer reviews I am probably one of the more fortunate ones. The art work is great the wordings and the layout as expected, but the coasters are just paper, whether I've missed something at the time of ordering, that bit was definitely not outlined or explained etc. Big disappointment I'm afraid and certainly cannot present to a customer as a give away marketing material, we would be laughed out of town! So I would be suggest that we agree some form of compensation award... I would be happy to meet a half way payment refund as the paper coasters are neither use nor ornament and currently filed away in the waste bin.