I recently had an extremely disappointing experience with BIZAY. As a Neurodivergent-led not-for-profit organisation, our needs are very specific and timely. I placed an order for rush production on 19 July 2024, with a guaranteed delivery date of 23 July 2024, paying a significant amount extra to ensure timely delivery for an important event. Unfortunately, the entire process was a nightmare. Despite the urgency and the extra cost, my order has still not been delivered or even produced. I received no communication or updates from BIZAY regarding any potential delays or issues with my order. I was left in the dark, constantly checking for updates that never came. This lack of transparency and communication is unacceptable and particularly distressing for me as an autistic individual. When I reached out to customer service, I was met with unhelpful responses and a complete lack of accountability. They failed to provide any answers or solutions. Instead of offering a proper refund, they only issued a customer credit for the delivery and processing fees, which is utterly useless since I have no intention of using their services again. A refund to my payment method was not even offered. Due to the complete lack of service and communication, we are now looking to take matters further as we still have no order or any information about it. I had to scramble to find another supplier at the last minute, incurring significantly higher costs and stress. The poor customer service, lack of answers, and failure to communicate critical information have left me deeply dissatisfied. BIZAY's inability to meet their own deadlines and their disregard for customer concerns is unacceptable. I would not recommend this company to anyone, especially those who rely on timely and reliable service. Avoid BIZAY at all costs if you value your time, money, and peace of mind.