I liaised with Kay principally from an initial consultation. He was very well-informed and understanding of each individual's needs. He provided me with great advice and information and kept me updated at each step of the process. I asked a lot of questions and took my time in making my decisions. At no stage was I rushed or pressurised (unlike with some providers elsewhere). Michael then helped me apply for the relevant product and again was very well-informed and delivered great customer service. The overall service made me feel valued, like I was making a well-informed decision and not under any obligation or pressure, therefore, I would return and highly recommend Black Lion's services.