Do not shop with this company, there is no way of contacting them other than email which looks like it goes to a call centre in India. I ordered a book 2 weeks ago for a Christmas present and obviously was concerned. I had to email and was then promised that it would be sorted in 2 days. I wrote to them again this morning and chased up and they advised that the book is not in stock and they will refund me. I have now gone to Amazon and the book will be with me tomorrow. So a few things, obviously the stock control is wrong, you can't speak to anyone and I don't trust that they will refund me. By the way no apologies, just an arrogant company that is living on the fact it has been around for so long - the business model doesn't work and people want to be able to speak to someone, especially when their order is going wrong!!