I bought here to avoid amazon and support a local institution. If I could give zero stars I would. Ordered two books in October, dispatched November - it's now late January and nothing has arrived and nor have Blackwell's responded to any of my attempts to contact them to find out what might have happened, etc. I worked out that the address on the delivery was missing my house number and so should have been returned to sender. Used online form to ask about picking up from store or refund - nothing. No response. Just the same bull autobot response to wait another 14 days and see. Tried calling store - couldn't get through, always cut off. 100% do not recommend.