I've previously bought from Blackwells and not had any major problems but I feel badly let down by the service I've received with my recent order and shall probably not order from them again. I bought a book which cost quite a bit of money, it took a week to despatch it, nearly as long to arrive and when I opened the package up the book was badly damaged with a very noticeable crease on the front cover. I'm trying to arrange a return for a replacement or a refund but the customer service is shocking. I've been waiting 48 hours for a response to a return request. Nobody should have to wait this long to organise a return when the customer is not at fault. And to make matters worse, this was securely packaged so it can't have been damaged in delivery and must have been sent out like this, so they obviously don't take any care about what they send out. I know we are in the midst of a pandemic but, even so, it shouldn't take as long as this to arrange a return. If they can't cope and run things properly, then they shouldn't be trading. You can't take people's money, supply them with damaged merchandise and not allow them to arrange a return within an adequate timeframe. So, my recommendation is, if you can, go elsewhere. You'll be tearing your hair out with frustration if something goes wrong and your book arrives not as you expect it to.