I thought I’d try Blackwells instead of… I thought I’d try Blackwells instead of the default buying from Amazon for a change. Ordered a book online 3 weeks ago and still haven’t received it. I’ve raised two support tickets and no response yet, a week later. The support/ customer help options are very limited, no phone line and no human response to raising a ticket. Frustrating and disappointing. Unfortunately this experience leads me to reverting back to Amazon who put customer experience first and foremost. I’m not an Amazon fan and wanted to support other shops. Customers vote with their feet. Listen up Blackwells, shape up or suffer the same fate as many high street retailers.