Do not use this company I ordered two books on December 13th. Money taken on the 15th and advised that the books were despatched on the 16th. I waited and looked at their international shipping times (I’m in Australia) and still no books. It is early February. I have emailed the customer service team three times (17/01, 30/01 & 07/02) and have not received a single response. I wasn’t given a tracking number either because I purchased them as a guest with no account. Do not use, it is a scam and I am currently trying to get a refund through my bank. I have seen others from Australia with exact same issue and I don’t think anyone in Australia should order from this company if you actually need a book! Also, they have now tried to deny any responsibility for the safe arrival for these deliveries because, and I quote Hanna a Blackwell’s employee here, “Orders to Australia are sent by standard mail, which is untracked, with the final stage of delivery being completed by Australia Post.”. Would have been very upset if I had signed up first so I could receive my tracking details only to find they wouldn’t be providing it. I call BS!