I ordered two Harry Potter hardback books from Blackwells. One was as expected (good print and paper quality, illustrated sleeve over hard cover) the other was a clear bootleg (smaller, paperback quality print/paper, low quality print on hardcover - no sleeve). I alerted Blackwells to the issue- pointed out how it was bootleg and didn't look like the other book I purchased nor the photo on the site. They said, the dimensions listed on the site match there for it is not bootleg and I can return the book for a refund. Naturally, shipping costs to return it will exceed the refund amount. So- not a great option. But the real issue is that they, or their distributors, are selling bootleg versions of the book and they are not taking action to correct that.