Ordered 3 not so cheap but essential business books I needed pretty quick. 2 were delivered within the week. One is still missing 11 days later. Rung customer services a few days ago and was reassured they would get in contact with courier and they would keep me informed. Waited 3 days and no update. Rung up this morning to be told their customer service agent had not chased up the courier. The lady on phone this morning again assured me she would email courier and ring me back with update by end of her shift 4pm. No update by 3.45 so rung myself to be told courier has not replied back. So I will have to give them time until Monday for an update. Asked for an update Monday. Lets hope. Also asked for a manager to speak to but was told non available. Requested a phone call back from manager. Informed it will be 3-5 working days.WOW. While writing my review just got phonecall from customer services. Evri have confirmed parcel is damaged so won't be delivered. Also Customer services sending another copy but Monday. This will take anther 7-10 days minimum. Cant make this stuff up. Won't be using again in a hurry.