0 stars if that was possible!!! I agree with the last few 1* reviews below. This company/products & customer service are one of the worst I have come across. Customer service Hide behind a email adress and never give you a name. My extractor started making clicking sounds which progressively got worse and started to get sparks, YES sparks in a bathroom extractor!! They state a 5yr warranty then made silly excuses so do not have to replace the faulty unit (18mnths of light use) Excuses they used to get out of the warranty: 1. The little connector screws are corroded 2. You have not maintained it by wiping the spinning plastic fins They even refused to return the unit back to me stating I had not paid postage in the first place. This is how petty minded they are. Stay Away