Great customer service and advice over the phone prior to ordering. However, once I placed my order (whole house MVHR system) and paid extra for next day by noon delivery, not all the required parts were delivered. I only realised when I went to install the system and worked out parts were missing. Contacted Blauberg and was told that parts of the order weren't available and that the two parts I needed could only be delivered one month away and two months away at the earliest respectively. I wasn't informed of this when ordering online and even when I received the delivery, there was no info and no contact from Blauberg to explain this, it was only revealed when I contacted them. Awful service and I wasted my money paying for faster delivery.