After over 30 days I have giving up on anything being resolved. I placed my order November 24, and all through the process i was impress with how responsive customer service was. Anytime i had a question i would get an answer within 48hrs or less. Little did i know all that was just an illusion. I received my order and at first glance it was perfect, except that once my wife saw her anniversary gift she realized a number of mistakes on the canvas. For an unknown reason the message (in this case lyrics) on our canvas was missing multiple vowels. I reached out to Blim&Blum thats when i realized i was stuck with a my misspelled canvas. The fast and responsive customer service that i had witness disappear after the purchase was made. It has been 34 days since my purchase and about 28 days since i reported the problem with my order and i have concluded that it will not get fixed.