Really couldn't be more disappointed with this company. I ordered one of their package deals where you get 2 of their musical prints for around £30. You input the song title of your first dance (for example) and they find the sheet music and lyrics for it etc. This gift came up on google sponsored, and I'm kicking myself for trusting it. First off - it took around 5 days for the 'proof' to be sent to me. And this is only after contacting them a few times on email and live chat to check that they'd even received my order. Never any apology with this, just "you'll have the proof tonight". Secondly: When I did receive the proof, one of the designs was completely the wrong version of a song, despite them having being given the artist that I wanted. Given the time constraints (this being an anniversary gift after all) I agreed with them that I'd take the one that was at least the correct song (with the caveat that they'd make some minor changes to it before sending out) and that I'd get a refund for the incorrect one. Third: I received the print in the post a few days later, only to find that they hadn't made the changes that I'd asked for based on the proof. It really isn't what was agreed - what's the point in having the option of a proof in the first place?! Now: I've emailed them twice now since receiving it and no reply / explanation. And furthermore I haven't received the initial refund they promised via email, let alone the one I've asked for since then for their shoddy work. To give context to my rating: I ordered this on the 16th Aug 2019, chased on the 19th via live chat and was told by "Tom" that I'd receive the design that evening (I didn't), I chased again on the 20th Aug via live chat and was told by "tiffany" that I'd receive it that evening (I didn't), in the early hours of the 21st I received the proof, as described above, then on the 23rd I received the print, which was not as agreed! I'll be escalating this. Companies like this shouldn't be able to get away with this and I'm pretty sure that the positive reviews on this page are fakes by the company. All of the other '1 star' reviews show a similar experience to mine. Please don't be fooled.