If I could leave a 0 star score I would! I trusted this company and thought they were going to deliver on a very special day for me which was my first wedding anniversary...... WELL WASN'T I WRONG!!! Firstly, I contacted a man by the name of Tom, via the sites messenger service. Who was able to tell me what I wanted to hear in regards to postage, delivery times ect, BEFORE I ORDERED!!! It's a special occasion, so I wanted to make sure how clear I was in regarding the delivery times and he reassured me that this would be ok. See the below screenshots. So here I am today on my anniversary, with no package, no nothing. No response from Tom who was the one that guaranteed me my husband's first anniversary present would arrive on time. So now Obviously when they know they've stuffed up they shut up shop and don't reply. The thing you must know about this company is they are based in Australia but all of their products come from overseas aka America. So please don't be fooled into thinking that you're ordering for a company and supporting local Australia! Because they are not located locally they are abroad. It would have been nice, if you gave me the heads-up first after I asked you all these necessary questions? I was told to pay for Premium Express tracking postage and which I did. Why did I do that what was the reason for it my item is still sitting in New South Wales, FedEx told me that they contacted you to tell you they were delays and my parcel packaging, why didn't you pass this on? All I can say is my heart is broken, my husband will be home with me hour and now I have no wedding anniversary gift to give him. Thanks for that, I hope you sleep well tonight! I've attached all the relevant correspondence for you so you know that I'm not telling any stories. You can all make up your own mind, all I can say is be very very careful of this company. They're very more than likely to let you down!!! And I still haven't had a reply....